To address the issue of lacking network and internet access in Windows 10, you need to systematically follow the steps below. This will help identify and eliminate the main causes of failures.

Network Connection Check

• Check physical connections: Ensure the Ethernet cable is securely connected to both your computer and router. If using Wi-Fi, verify that the wireless connection is enabled on your computer.
• Restart modem and router: Turn off your modem and router for 30 seconds, then turn them back on.

Using Windows Built-in Diagnostics

• Use the network troubleshooter:
  • Go to “Settings” > “Update & Security” > “Troubleshoot”.
  • Select “Internet Connections” and run the troubleshooter.

Network Adapter Settings Check

• Update network adapter drivers:
  • Open “Device Manager” via Search on the taskbar.
  • Expand the “Network adapters” section.
  • Right-click on the network adapter and select “Update driver”.
• Reset network settings:
  • Go to “Settings” > “Network & Internet” > “Status”.
  • Scroll down to “Network reset” and select “Reset now”.
  • Click “Reset now” and confirm.

Windows Services Check

• Ensure necessary network services are running:
  • Press Win + R, type services.msc, and press Enter.
  • Check the status of services such as DHCP Client, DNS Client, WLAN AutoConfig. They should be set to “Automatic” and running.

Malware Check

• Scan for viruses and malware: Sometimes malware can block internet access.

Contact Internet Service Provider

• Contact your ISP: If the problem is not resolved with the above methods, it may be an issue with your provider.

Tips

• Regularly update your operating system and drivers: This can prevent many technical issues.
• Use reliable antivirus software: Protection from malware helps ensure network connection stability.
• Regularly backup network settings: This allows for quick restoration of network functionality in case of failures.

These steps should help in most cases to restore network and internet access in Windows 10.